Digital Tick isn't working claim MPs

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The Digital Switchover programme could be stalled by lack of understanding, MPs have warned.

A quarter of TVs sold in December 2007 did not have a digital tuner, according to the Commons Public Accouonts Committee's report on preparations for digital switchover.

In two thirds of the electrical stores sampled for the report, only half of the staff could explain what the Digital Tick logo meant.

The committee said the government needs a plan to make sure at least 90 per cent of retail staff understand the Digital Tick by the end of this year.

The report said Digital Switch is ahead of schedule overall, because 85 per cent of households have already converted their main set, but 26 million analogue TVs remain to be converted by 2012.

Edward Leigh, chair of the committee, said: "Many viewers do not seem to fully understand the implications of the analogue switch-off and are still buying analogue televisions, unaware that they have built-in obsolescence.

"The evidence is that the 'digital tick' label is a mystery to many retail staff, let alone the people to whom they sell TVs."

The report also said the government is in danger of mimanaging public money through the Digital Switchover Help Scheme, which is administered by the BBC through an £803m chunk of the TV Licence Fee.

MPs said the government does not have enough control or insight into how the money is spent, and warns that up to £250m could remain unspent because take up may be lower than expected.

This follows the first digital switchover in Whitehaven and Copeland last year, where the scheme was used by far fewer people than were eligible, often because they had already switched.
 

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Digital Tick failing consumers

Digital Tick failing consumers


By Julian Clover

The influential parliamentary Committee of Public Accounts has said Digital UK’s ‘Digital Tick’ logo has failed to protect consumers from the miss-selling of analogue television sets in the run up to digital switchover.

The committee says that only half the staff in two thirds of stores using the four-year old labeling scheme know what it means. (Broadband TV News has often noted the bewildering amount of labels on new TV screens sold in the UK that also include TNT (France) and Boxer (Sweden) among many others).

MPs have asked the Department for Culture, Media and Sport and the Department for Business how they will be able to bring the take-up of the logo and its understanding by staff to 90%. In the past few weeks new consumer legislation has required stores to indicate that analogue displays will need a digital converter after switchover, which takes place between now and 2008.

The committee also highlighted the help scheme that provides assistance to certain groups. It said the Departments had failed to identify second set conversion as one of their objectives, even though for some older people and some people with disabilities it is important to be able to watch television in more than one room of the house.
 
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